Entrustable Professional Activities

LG 11: Clinic management

Learning Goal 11

Clinic management

Manage an outpatient clinic

This activity requires the ability to:

  • manage outpatient clinics and related services, including telehealth and outreach programs
  • oversee risk management strategies and plans
  • collaborate with multidisciplinary health care teams
  • manage clear pathways for care escalation
  • collaborate with the full range of health professionals
  • demonstrate problem-solving skills
  • lead and/or participate in planning and quality improvement activities
  • use public resources responsibly

Professional practice framework domain

Medical expertise

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • enable intake systems to allow equitable access according to clinical need
  • use a comprehensive addiction medicine assessment to assess and manage patients
  • explain the scope of practice for the service, and for its constituent disciplines
  • develop management plans with patients and other involved colleagues

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • work adequately within the clinic while not considering broader application of medical skills to higher level clinic functions

Communication

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • communicate effectively and respectfully with clinical and administrative staff to optimise clinic function
  • communicate effectively and in a timely manner with outside agencies, health professionals, and other involved parties, such as GPs, pharmacists, psychologists, legal practitioners, and courts, in accordance with patients’ consent and clinical needs
  • assist patients as they navigate the services required for substance use and addiction disorders

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • meet patients’ specific language and communication needs
  • facilitate appropriate use of interpreter services and translated materials

Quality and safety

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • communicate escalation processes to junior staff
  • identify and address risks that emerge, such as non-attendances, intoxicated presentations, challenging behaviours, and risk of harm to self and others, including in the context of family violence, driving, near miss, and actual adverse events
  • manage adequate governance processes in place around medication prescribing
  • manage governance arrangements with involved pharmacists regarding prescriber and pharmacist communications and medication management
  • manage clear processes for raising patient safety issues

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • describe escalation processes
  • address issues of compromised patient safety by taking reasonable steps
  • demonstrate a systematic approach to improving the quality and safety of health care
  • participate in organisational quality and safety activities, including clinical incident reviews
  • use health record systems in accordance with regulations
  • recognise the limits of personal expertise, and involve other professionals as needed to contribute to patients’ care
  • use information technology appropriately as a resource for modern health service

Teaching and learning

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • facilitate adequate supervision and teaching arrangements in clinics
  • engage patients in teaching and learning opportunities with consent
  • evaluate their own professional practice
  • demonstrate skills and behaviours in teaching and learning when educating junior colleagues
  • role model destigmatising attitudes and behaviours when teaching other health professionals

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • provide teaching and supervision to junior medical staff
  • provide teaching to other health professionals, including nurses, pharmacists, and doctors from other specialties

Research

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • refer research involving patients to relevant human research ethics committees for approval
  • obtain informed consent or other valid authority before involving patients in research
  • inform patients about their rights, the purpose of the research, the interventions proposed, and the potential risks and benefits of participation before obtaining consent
  • contribute to the generation of knowledge

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • allow patients to make informed and voluntary decisions to participate in research

Cultural safety

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • apply knowledge of the cultural needs of the community being served in order to shape services that meet its needs
  • design and conduct services to ensure culturally safe responses for Aboriginal and Torres Strait Islander people and Māori, and members of other cultural groups
  • recognise personal bias when interacting with patients and decision making
  • use professional interpreters, health advocates, or family or community members to assist in communication with patients
  • use plain language patient education materials, demonstrating cultural and linguistic sensitivity

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • acknowledge the social, economic, cultural, and behavioural factors influencing health, both at individual and population levels
  • engage with patients in a culturally appropriate way to a variable extent
  • use interpreters where required

Ethics and professional behaviour

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • identify and respect the boundaries that define professional and therapeutic relationships
  • enact sensitive consenting processes for patients engaging in care
  • respect the roles and expertise of other health professionals
  • comply with the legal requirements of preparing and managing documentation

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • understand the responsibility to protect and advance the health and wellbeing of individuals and communities
  • maintain the confidentiality of documentation, and store clinical notes appropriately
  • use social media ethically and according to legal obligations

Judgement and decision making

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • demonstrate awareness of financial and other conflicts of interest
  • work effectively to achieve optimal and cost-effective patient care that allows maximum benefit from available resources

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • use human resources, diagnostic interventions, therapeutic modalities, and health care facilities appropriately

Leadership, management, and teamwork

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • prepare for and conduct clinical encounters in a well-organised and time-efficient manner
  • work effectively as a member of multidisciplinary teams or other professional groups
  • document discussions with colleagues, multidisciplinary team members, and patients
  • review discharge summaries, notes, and other communications written by junior colleagues
  • support colleagues who raise concerns about patients’ safety

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • attend relevant clinical meetings regularly, with variable degrees of leadership demonstrated

Health policy, systems, and advocacy

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • demonstrate the capacity to engage in the surveillance and monitoring of clinical outcomes in the outpatient setting
  • describe the health service patterns of the community being served
  • maintain collaborative relationships with health agencies and services, including Aboriginal and Torres Strait Islander and Māori services, to enable the best coordination of care for patients
  • apply the principles of efficient and equitable allocation of resources to meet individual, community, and national health needs
  • understand billing requirements for outpatient clinic assessments where relevant
  • manage adequate systems for treatment escalation or transfer of care to non-government organisations or primary care to ensure continuity of care
  • advocate Aboriginal and Torres Strait Islander and Māori communities for appropriate care

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • describe broad principles around patterns of community service need