Rehabilitation medicine curriculum standards (adult)
Rehabilitation medicine curriculum standards (adult)
Entrustable Professional Activities
EPA 7: Communication with patients
EPA 7
Communication with patients
Discuss diagnoses and management plans with patients
This activity requires the ability to:
- select a suitable context, and include family and/or carers and other team members
- adopt a patient-centred perspective, including adjusting for cognition and disabilities
- select and use appropriate modalities and communication strategies
- structure conversations intentionally
- negotiate a mutually agreed management plan
- verify patient, family or carer understanding of the information conveyed
- develop and implement a plan for ensuring actions occur
- ensure the conversation is documented, using communication aides as needed
Professional practice framework domain
Medical expertise
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- anticipate and be able to correct any misunderstandings patients may have about their conditions and/or risk factors
- inform patients of all aspects of their clinical management and possible alternate approaches, including assessments and investigations, and give adequate opportunity to question or refuse interventions and treatments
- seek to understand the concerns and goals of patients, and to plan management in partnership with them
- provide information to patients to enable them to make informed decisions about diagnostic, therapeutic, and management options
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- apply knowledge of the scientific basis of health and disease to the management of patients
- demonstrate an understanding of clinical problems being discussed
- formulate management plans in partnership with patients
Communication
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- use an appropriate communication strategy and modalities for communication, such as face-to-face, digital health, email, or phone calls
- provide information to patients in plain language, avoiding jargon, acronyms, and complex medical terms
- elicit patients’ views, concerns, and preferences, promoting rapport
- encourage questions, and answer them thoroughly
- ask patients to share their thoughts or explain the management plan in their own words, to verify understanding
- convey information considerately and sensitively to patients, seeking clarification if unsure of how best to proceed
- treat young people respectfully, and listen to their views
- use active listening skills to determine the understanding of patients and their family or carers
- recognise the role of family or carers and, when appropriate, encourage patients to involve their family or carers in decisions about their care
- evaluate, adjust, and tailor the mode and content of communication to patients’ circumstances and levels of understanding
- use easy-to-read resources to support comprehension
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- select appropriate modes of communication
- engage patients in discussions, avoiding the use of jargon
- check patients' understandings of information
- adapt communication styles in response to patients' age, developmental level, and cognitive, physical, cultural, socioeconomic, and situational factors
- collaborate with patient liaison officers as required
Quality and safety
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- discuss with patients their condition and the available management options, including their potential risk to benefit ratios
- provide information to patients in a way they can understand before asking for their consent
- consider patients' capacity for decision making and consent
- recognise and take precautions where patients may be vulnerable, such as issues of self-harm or elder abuse
- participate in processes to manage patient complaints
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- inform patients of the risks associated with the proposed management plan
- treat information about patients as confidential
Teaching and learning
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- discuss the aetiology of diseases and explain the purpose, nature, and extent of assessments to be conducted
- obtain informed consent or other valid authority before involving patients in teaching
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- respond appropriately to information sourced by patients, and to patients' knowledge regarding their condition
Research
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- provide information to patients that is based on guidelines issued by the National Health and Medical Research Council and/or Health Research Council of NZ
- provide information to patients in a way they can understand before asking for their consent to participate in research
- obtain informed consent or other valid authority before involving patients in research
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- demonstrate an understanding of the limitations of the evidence and the challenges of applying research in daily practice
- refer to evidence-based clinical guidelines
Cultural safety
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- demonstrate effective and culturally competent communication with Aboriginal and Torres Strait Islander and Māori peoples
- effectively communicate with members of other cultural groups by meeting patients’ specific language, cultural, and communication needs
- use qualified language interpreters or cultural interpreters to help meet patients’ communication needs when necessary
- provide plain language and culturally appropriate written materials to patients when possible
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- identify when to use interpreters
- allow enough time for communication across linguistic and cultural barriers
Ethics and professional behaviour
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- encourage and support patients to be well informed about their health and to use this information wisely when they are making decisions
- encourage and support patients and, when relevant, their families or carers, in caring for themselves and managing their health
- demonstrate respectful professional relationships with patients
- prioritise honesty, patient welfare, and community benefit above self-interest
- develop a high standard of personal conduct, consistent with professional and community expectations
- support patients' rights to seek second opinions
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- respect the preferences of patients
- communicate appropriately, consistent with the context, and respect patients' needs and preferences
- maximise patient autonomy and support their decision making
- avoid sexual, intimate, and/or financial relationships with patients
- demonstrate a caring attitude towards patients
- respect patients, including protecting their rights to privacy and confidentiality
- behave equitably towards all, irrespective of gender, age, culture, social and economic status, sexual preferences, beliefs, contribution to society, illness related behaviours, or the illness itself
- use social media ethically and according to legal obligations to protect patients' confidentiality and privacy
Leadership, management, and teamwork
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- summarise case complexities into clear plans and goals for patients, their family or carers, and health care teams
- discuss medical assessments, treatment plans, and investigations with patients and primary care teams, working collaboratively with them
- communicate effectively with health care team members involved in patients’ care, and with patients, families or carers
- discuss patients’ care needs with health care team members to align patients with appropriate resources
- facilitate an environment in which all team members feel they can contribute and their opinions are valued
- communicate accurately and succinctly, and motivate other health care team members
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- answer questions from team members
- summarise, clarify, and communicate responsibilities of health care team members
- keep health care team members focused on patient outcomes
Health policy, systems, and advocacy
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- help patients navigate the healthcare system by working in collaboration with other services, such as community health centres and consumer organisations
- advocate on behalf of patients for appropriate resources and equipment to achieve relevant goals and a sustainable discharge plan
- advocate for patient resources relevant to specific needs, such as facilitating resources and funding applications
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- communicate with and involve other health professionals as appropriate