Entrustable Professional Activities

EPA 7: Communication with patients

EPA 7

Communication with patients

Discuss diagnoses and management plans with patients

This activity requires the ability to:

  • select a suitable context, and include family and/or carers and other team members
  • adopt a patient-centred perspective, including adjusting for cognition and disabilities
  • select and use appropriate modalities and communication strategies
  • structure conversations intentionally
  • negotiate a mutually agreed management plan
  • verify patient, family or carer understanding of the information conveyed
  • develop and implement a plan for ensuring actions occur
  • ensure the conversation is documented, using communication aides as needed

Professional practice framework domain

Medical expertise

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • anticipate and be able to correct any misunderstandings patients may have about their conditions and/or risk factors
  • inform patients of all aspects of their clinical management and possible alternate approaches, including assessments and investigations, and give adequate opportunity to question or refuse interventions and treatments
  • seek to understand the concerns and goals of patients, and to plan management in partnership with them
  • provide information to patients to enable them to make informed decisions about diagnostic, therapeutic, and management options

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • apply knowledge of the scientific basis of health and disease to the management of patients
  • demonstrate an understanding of clinical problems being discussed
  • formulate management plans in partnership with patients

Communication

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • use an appropriate communication strategy and modalities for communication, such as face-to-face, digital health, email, or phone calls
  • provide information to patients in plain language, avoiding jargon, acronyms, and complex medical terms
  • elicit patients’ views, concerns, and preferences, promoting rapport
  • encourage questions, and answer them thoroughly
  • ask patients to share their thoughts or explain the management plan in their own words, to verify understanding
  • convey information considerately and sensitively to patients, seeking clarification if unsure of how best to proceed
  • treat young people respectfully, and listen to their views
  • use active listening skills to determine the understanding of patients and their family or carers
  • recognise the role of family or carers and, when appropriate, encourage patients to involve their family or carers in decisions about their care
  • evaluate, adjust, and tailor the mode and content of communication to patients’ circumstances and levels of understanding
  • use easy-to-read resources to support comprehension

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • select appropriate modes of communication
  • engage patients in discussions, avoiding the use of jargon
  • check patients' understandings of information
  • adapt communication styles in response to patients' age, developmental level, and cognitive, physical, cultural, socioeconomic, and situational factors
  • collaborate with patient liaison officers as required

Quality and safety

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • discuss with patients their condition and the available management options, including their potential risk to benefit ratios
  • provide information to patients in a way they can understand before asking for their consent
  • consider patients' capacity for decision making and consent
  • recognise and take precautions where patients may be vulnerable, such as issues of self-harm or elder abuse
  • participate in processes to manage patient complaints

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • inform patients of the risks associated with the proposed management plan
  • treat information about patients as confidential

Teaching and learning

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • discuss the aetiology of diseases and explain the purpose, nature, and extent of assessments to be conducted
  • obtain informed consent or other valid authority before involving patients in teaching

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • respond appropriately to information sourced by patients, and to patients' knowledge regarding their condition

Research

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • provide information to patients that is based on guidelines issued by the National Health and Medical Research Council and/or Health Research Council of NZ
  • provide information to patients in a way they can understand before asking for their consent to participate in research
  • obtain informed consent or other valid authority before involving patients in research

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • demonstrate an understanding of the limitations of the evidence and the challenges of applying research in daily practice
  • refer to evidence-based clinical guidelines

Cultural safety

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • demonstrate effective and culturally competent communication with Aboriginal and Torres Strait Islander and Māori peoples
  • effectively communicate with members of other cultural groups by meeting patients’ specific language, cultural, and communication needs
  • use qualified language interpreters or cultural interpreters to help meet patients’ communication needs when necessary
  • provide plain language and culturally appropriate written materials to patients when possible

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • identify when to use interpreters
  • allow enough time for communication across linguistic and cultural barriers

Ethics and professional behaviour

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • encourage and support patients to be well informed about their health and to use this information wisely when they are making decisions
  • encourage and support patients and, when relevant, their families or carers, in caring for themselves and managing their health
  • demonstrate respectful professional relationships with patients
  • prioritise honesty, patient welfare, and community benefit above self-interest
  • develop a high standard of personal conduct, consistent with professional and community expectations
  • support patients' rights to seek second opinions

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • respect the preferences of patients
  • communicate appropriately, consistent with the context, and respect patients' needs and preferences
  • maximise patient autonomy and support their decision making
  • avoid sexual, intimate, and/or financial relationships with patients
  • demonstrate a caring attitude towards patients
  • respect patients, including protecting their rights to privacy and confidentiality
  • behave equitably towards all, irrespective of gender, age, culture, social and economic status, sexual preferences, beliefs, contribution to society, illness related behaviours, or the illness itself
  • use social media ethically and according to legal obligations to protect patients' confidentiality and privacy

Leadership, management, and teamwork

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • summarise case complexities into clear plans and goals for patients, their family or carers, and health care teams
  • discuss medical assessments, treatment plans, and investigations with patients and primary care teams, working collaboratively with them
  • communicate effectively with health care team members involved in patients’ care, and with patients, families or carers
  • discuss patients’ care needs with health care team members to align patients with appropriate resources
  • facilitate an environment in which all team members feel they can contribute and their opinions are valued
  • communicate accurately and succinctly, and motivate other health care team members

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • answer questions from team members
  • summarise, clarify, and communicate responsibilities of health care team members
  • keep health care team members focused on patient outcomes

Health policy, systems, and advocacy

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • help patients navigate the healthcare system by working in collaboration with other services, such as community health centres and consumer organisations
  • advocate on behalf of patients for appropriate resources and equipment to achieve relevant goals and a sustainable discharge plan
  • advocate for patient resources relevant to specific needs, such as facilitating resources and funding applications

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • communicate with and involve other health professionals as appropriate