Geriatric medicine curriculum standards
Geriatric medicine curriculum standards
Entrustable Professional Activities
EPA 8: Communication with patients
EPA 8
Communication with patients
Discuss diagnoses and management plans with patients
This activity requires the ability to:
- select a suitable context and include family and/or carers and other team members
- adopt a patient-centred perspective, including adjusting for cognition and disabilities
- select and use appropriate modalities and communication strategies
- structure conversations intentionally
- negotiate a mutually agreed management plan
- verify patient, family or carer understanding of information conveyed
- develop and implement a plan for ensuring actions occur
- ensure the conversation is documented
Professional practice framework domain
Medical expertise
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- anticipate and be able to correct any misunderstandings patients may have about their conditions and/or risk factors
- inform patients of all aspects of their clinical management, including assessment and investigations, and give them adequate opportunity to question or refuse interventions and treatments
- seek to understand the concerns and goals of patients, and plan management in partnership with them
- provide information to patients to enable them to make informed decisions about diagnostic, therapeutic, and management options
- manage the needs of the carer and/or family, balancing this in line with those of the patient and their expressed wishes
- assess the patient’s capacity and decision-making skills, including involving court-appointed decision
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- apply knowledge of the scientific basis of health and disease to the management of patients
- demonstrate an understanding of the clinical problem being discussed
- formulate management plans in partnership with patients
Communication
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- evaluate, adjust, and tailor the mode and content of communication to patients’ circumstances and levels of understanding
- complement communication styles and techniques by including others, regardless of patients’ cognition
- summarise rehabilitation plans and goals for patients, family or carers, and health care team
- discuss perioperative risks associated with surgical procedures and an approach for potentially life-threatening problems consistent with patients’ values and preferences
- use an appropriate communication strategy and modalities for communication, such as face-to-face, email, or phone calls
- elicit patients’ views, concerns, and preferences, promoting rapport
- provide information to patients in plain language, avoiding jargon, acronyms, and complex medical terms
- encourage questions, and answer them thoroughly
- ask patients to share their thoughts or explain the management plan in their own words, to verify understanding
- convey information considerately and sensitively to patients, seeking clarification if unsure of how best to proceed
- treat older people respectfully, and listen to their views
- recognise the role of family or carers and, when appropriate, encourage patients to involve family or carers in decisions about their care
- adapt communication techniques to accommodate for sensory impairments
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- select appropriate modes of communication
- engage patients in discussions, avoiding the use of jargon
- check patients’ understanding of information
- adapt communication style in response to patients’ age, developmental level, and cognitive, physical, cultural, socioeconomic, and situational factors
- collaborate with patient liaison officers as required
Quality and safety
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- discuss with patients their condition and the available management options, including potential benefit and harm
- provide information to patients in a way they can understand before asking for their consent
- consider older people’s capacity for decision making and consent
- recognise and take precautions where patients may be vulnerable, such as issues of self-harm or elder abuse
- participate in processes to manage patient complaints
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- inform patients of the material risks associated with the proposed management plan
- treat information about patients as confidentia
Teaching and learning
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- discuss the aetiology of diseases and explain the purpose, nature, and extent of the assessment to be conducted
- obtain informed consent or other valid authority before involving patients in teaching
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- respond appropriately to information sourced by patients and to patients’ knowledge regarding their condition
Research
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- provide information to patients that is based on guidelines issued by the National Health and Medical Research Council and/or Health Research Council of NZ
- provide information to patients in a way they can understand before asking for their consent to participate in research
- obtain an informed consent or other valid authority before involving patients in research
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- refer to evidence-based clinical guidelines
- demonstrate an understanding of the limitations of the evidence and the challenges of applying research in daily practice
Cultural safety
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- demonstrate effective and culturally competent communication with Aboriginal and Torres Strait Islander and Māori peoples
- effectively communicate with members of other cultural groups by meeting patients’ specific language, cultural, and communication needs
- use qualified language interpreters or cultural interpreters to help meet patients’ communication needs when necessary
- provide plain language and culturally appropriate written materials to patients when possible
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- identify when to use interpreters
- allow enough time for communication across linguistic and cultural barriers
Ethics and professional behaviour
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- encourage and support patients to be well informed about their health and to use this information wisely when they make decisions
- encourage and support patients and, when relevant, their families or carers, in caring for themselves and managing their health
- demonstrate respectful professional relationships with patients
- prioritise honesty, patients’ welfare, and community benefit above self-interest
- develop a high standard of personal conduct, consistent with professional and community expectations
- support patients’ rights to seek second opinions
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- respect the preferences of patients
- communicate appropriately, consistent with the context, and respect patients’ needs and preferences
- maximise patient autonomy and support their decision making
- avoid sexual, intimate, and/or financial relationships with patients
- demonstrate a caring attitude towards patients
- respect patients, including protecting their rights to privacy and confidentiality
- behave equitably towards all, irrespective of gender, age, culture, social and economic status, sexual preferences, beliefs, contribution to society, illness-related behaviours or the illness itself
- use social media ethically and according to legal obligations to protect patients’ confidentiality and privacy
Leadership, management, and teamwork
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- communicate effectively with health care team members involved in patients’ care, and with patients and families or carers
- discuss medical assessments, treatment plans, and investigations with patients and primary care teams, working collaboratively with them
- discuss patient care needs with health care team members to align them with the appropriate resources
- facilitate an environment where all team members feel they can contribute and their opinion is valued
- communicate accurately and succinctly, and motivate others on the health care team
- use conflict management techniques with families and the multidisciplinary team
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- answer questions from team members
- summarise, clarify, and communicate responsibilities of health care team members
- keep health care team members focused on patient outcomes
Health policy, systems, and advocacy
Ready to perform without supervision
Expected behaviours of a trainee who can routinely perform this activity without needing supervision
The trainee will:
- help patients navigate the healthcare system by working in collaboration with other services, such as community health centres and consumer organisations
- advocate for vulnerable and older patients in all settings, recognising the impacts of ageism on patient health, wellbeing, and access to care
Requires some supervision
Possible behaviours of a trainee who needs some supervision to perform this activity
The trainee may:
- communicate with and involve other health professionals as appropriate