Curriculum standards

Entrustable Professional Activities

LG9: Communication with patients

Learning Goal 9

Communication with patients

Discuss investigations, diagnoses, and management plans with patients

This activity requires the ability to:

  • select a suitable context, and include family and/or carers and other team members
  • adopt a patient-centred perspective, including adjusting for cognition and disabilities
  • select and use appropriate modalities and communication strategies
  • structure conversations intentionally
  • negotiate mutually agreed management plans
  • verify patients’ understanding of information conveyed
  • develop and implement plans to ensure actions occur
  • ensure conversations are documented

Professional practice framework domain

Medical expertise

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • anticipate and be able to correct any misunderstandings patients may have about their conditions and/or risk factors
  • inform patients of all aspects of their clinical management, including assessments and investigations, and give them adequate opportunity to question or refuse interventions and treatments
  • seek to understand the concerns and goals of patients, and plan management in partnership with them
  • provide information to patients to enable them to make informed decisions about diagnostic, therapeutic, and management options

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • apply knowledge of the scientific basis of health and disease to the management of patients
  • demonstrate an understanding of the clinical problem being discussed
  • formulate management plans in partnership with patients

Communication

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • use appropriate communication strategies and modalities for communication, such as emails, face-to-face, or phone calls
  • elicit patients’ views, concerns, and preferences, promoting rapport
  • provide information to patients in plain language, avoiding jargon, acronyms, and complex medical terms
  • encourage questions, and answer them thoroughly
  • ask patients to share their thoughts or explain their management plan in their own words, to verify understanding
  • convey information considerately and sensitively to patients, seeking clarification if unsure of how best to proceed
  • treat children and young people respectfully, and listen to their views
  • recognise the role of family or carers and, when appropriate, encourage patients to involve their family or carers in decisions about their care
  • discuss the possible impacts of rheumatological disorders with patients, including social, familial, emotional, financial, educational, professional, and physical impacts
  • recognise when the therapeutic relationship should end and understand ethical and legal requirements

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • select appropriate modes of communication
  • engage patients in discussions, avoiding the use of clinical jargon
  • check patients’ understanding of information
  • adapt communication style in response to patients’ age and developmental level, and cognitive, physical, cultural, and psychosocial factors
  • collaborate with patient liaison officers as required

Quality and safety

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • discuss with patients their condition and the available management options, including potential benefits and harms
  • provide information to patients in a way they can understand before asking for their consent
  • consider young people’s capacity for decision making and consent
  • recognise and take precautions where patients may be vulnerable, such as issues of child protection or self-harm
  • participate in processes to manage patient complaints

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • inform patients of the material risks associated with proposed management plans
  • treat information about patients as confidential

Teaching and learning

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • discuss the aetiology of diseases, and explain the purpose, nature, and extent of the assessments to be conducted
  • obtain informed consent or other valid authority before involving patients in teaching

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • respond appropriately to information sourced by patients, and to patients’ knowledge regarding their condition

Research

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • provide information to patients approved by human research ethics committees, based on guidelines issued by the National Health and Medical Research Council and/or Health Research Council of New Zealand
  • provide information to patients in a way they can understand before asking for their consent to participate in research
  • obtain an informed consent or other valid authority before involving patients in research
  • use evidence effectively and efficiently to inform clinical decision making

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • refer to evidence-based clinical guidelines
  • demonstrate an understanding of the limitations of the evidence and the challenges of applying research in daily practice

Cultural safety

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • demonstrate effective and culturally safe communication with Aboriginal and Torres Strait Islander peoples and Māori
  • communicate effectively with members of other cultural groups by meeting patients’ specific language, cultural, and communication needs
  • use qualified language interpreters or cultural interpreters to help meet patients’ communication needs
  • provide plain language and culturally appropriate written materials to patients when possible
  • incorporate appropriate LGBTQIA+ safe language

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • identify when to use interpreters
  • allow enough time for communication with members of other cultural groups by meeting patients’ specific communication, cultural, and language needs

Ethics and professional behaviour

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • encourage and support patients to be well informed about their health, and to use information wisely when they make decisions
  • encourage and support patients in caring for themselves and managing their health
  • demonstrate mutually respectful professional relationships with patients
  • prioritise honesty, patients’ welfare, and community benefit above self-interest
  • develop a high standard of personal conduct, consistent with professional and community expectations
  • support patients’ rights to seek second opinions

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • respect the preferences of patients
  • communicate appropriately, consistent with the context, and respect patients’ needs and preferences
  • maximise patients’ autonomy, and support their decision making
  • avoid sexual, intimate, and/or financial relationships with patients
  • demonstrate a caring attitude towards patients
  • respect patients, including protecting their rights to privacy and confidentiality
  • behave equitably towards all, irrespective of gender, age, culture, socioeconomic status, sexual preferences, beliefs, contribution to society, illness-related behaviours, or the illness itself
  • use social media ethically and according to legal obligations to protect patients’ confidentiality and privacy

Leadership, management, and teamwork

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • communicate effectively with team members involved in patients’ care, and with patients
  • discuss medical assessments, treatment plans, and investigations with patients and primary care teams, working collaboratively with all
  • discuss patient care needs with healthcare team members to align them with the appropriate resources
  • facilitate an environment in which all team members feel they can contribute and their opinion is valued
  • communicate accurately and succinctly, and motivate others on the healthcare team

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • answer questions from team members
  • summarise, clarify, and communicate responsibilities of healthcare team members
  • keep healthcare team members focused on patient outcomes

Health policy, systems, and advocacy

confident
Ready to perform without supervision

Expected behaviours of a trainee who can routinely perform this activity without needing supervision

The trainee will:

  • collaborate with other services, such as community health centres and consumer organisations, to help patients navigate the healthcare system

direction
Requires some supervision

Possible behaviours of a trainee who needs some supervision to perform this activity

The trainee may:

  • communicate with and involve other health professionals as appropriate