Developing an understanding of internal communications is important in a range of work and clinical scenarios. This module addresses areas such as self-image, self-esteem, self-talk; and offers advice on external communication skills and why they are important in different situations such as with a patient, or a colleague.
Format: Each module consists of online reading materials, statistics and case studies. There are multiple-choice, true/false and short answer questions throughout the module to assist with your learning.
Modules
| Authors: | This was resource was developed by Fellows from The Royal Australian and New Zealand College of Radiologists | ||
| Version: | 1 | ||
| Release Date: | February, 2014 | Revised Date: | N/A |
The Communication Skills online resource is a self-directed resource covering communication skills and frameworks to help you work through everyday conversations you will have as a physician.
Learning outcomes
• Outline the steps needed to prepare for a communication task.• Discuss the importance of active listening and non verbal communication.
• Apply the SPIKES and NURSE frameworks for discussing serious news and responding to emotion to your own practice.
• Discuss key considerations when providing information to a patient or family, including the use of appropriate language.
• Apply the ISBAR framework to your own setting.
Content
Video scenarios
• Part 1 – Handover• Part 2 – Discussing serious news
• Part 3 – The adverse event
• Part 4 – Referral to palliative care
Skills toolbox
• Key communication skills – active listening, non-verbal communication• Communication frameworks – ISBAR, NURSE, SPIKES
• Gathering information – patient cues, approaches to questioning
• Providing information – managing challenging interactions with patients, use of interpreters
| Authors: | Dr Robyn Thomas FRACGP FAChPM Dr Karen Detering FRACP Dr Sadie Dunn FRACP FAChPM MPallcare Dr Katrina Gibson Dr Beres Joyner FRACGP FAFPHM MMedHum Dr Laverne Lok FRACP MPH Dr Megan Phelps FRACP MMedEd Dr Ranjana Srivastava FRACP Dr Raj Tota FRACP Dr Amy Waters FRACP FAChPM MMEd |
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| Peer reviewers: | Dr Josephine Clayton FRACP FAChPM Dr Derek Eng FRACGP FAChPM Dr Ian Kennedy FRACP Dr Joseph Lee FRACP Dr David Lester-Smith FRACP Dr Sarah Thompson FAChPM |
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| Version: | 1 | ||
| Release Date: | April, 2016 | Revised Date: | N/A |
The medical environment has unique demands and pressures – and therefore its own vulnerabilities to unprofessional behaviour. This resource hopes to improve workplace behaviour by raising awareness and encouraging all physicians to report undesirable behaviour. It helps physicians determine the resources available and appropriate steps for preventing and dealing with bullying and sexual harassment.
Learning outcomes
- Identify bullying and harassment along with its effects on workplace culture.
- Understand the importance of a safe work culture and how bullying and harassment impacts physicians and their ability to learn and effectively practice medicine.
- Evaluate the impact of your workplace behaviour on colleagues, patients and health outcomes.
- Determine the resources available and appropriate steps for preventing and dealing with bullying and harassment.
- Identify and promote strategies to prevent and deal with bullying and harassment.
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Management is a role made up of an essential set of skills, including communication, self-reflection and conflict management. This course provides information about the whole role, and skills for best managing others. It is a detailed set of modules that allow you to investigate your own methods, and provides strategies for self-improvement. Change management is an essential skill to acquire, and the principles of this are addressed. Methods on how to run a successful meeting are outlined, along with how to recruit the right person for your team. A relevant explanation of the Work Health & Safety Act 2011 with case studies to enhance understanding.
Format: Each module consists of online reading materials, statistics and case studies. There are multiple-choice, true/false and short answer questions throughout the module to assist with your learning.
Modules
1. The Role of Manager - Part 1 (25 mins), Part 2 (25 mins), Part 3 (30 mins)
2. Managing Others (30 mins)
3. Understanding Self as Manager (30 mins)
4. Change Management Principles - Part 1 (30 mins), Part 2 (30 mins)
5. Transitioning through Change - Part 1 (30 mins), Part 2 (30 mins)
6. Conducting an Effective Meeting - Part 1 (45 mins), Part 2 (30 mins)
7. Conflict Management - Part 1 (30 mins), Part 2 (30 mins)
8. The Recruitment & Selection Process (45 mins)
9. Behavioural Interviewing Techniques (30 mins)
10. Work Health & Safety Act 2011 (30 mins)
| Authors: | This was resource was developed by Fellows from The Royal Australian and New Zealand College of Radiologists | ||
| Version: | 1 | ||
| Release Date: | February, 2014 | Revised Date: | N/A |
This resource helps physicians adopt pro-active strategies so they can aim to thrive in their work, and help others to do the same.
Learning outcomes
- Understand how self-care and wellbeing impact physician practice
- Form relationships and networks to support personal and professional wellbeing
- Establish appropriate self-care strategies to increase self-awareness and better manage and regulate your wellbeing and physician practice
Who it is for
- New and experienced supervisors
- Basic and advanced trainees
- RACP Fellows from any specialty
What you'll get
- Video scenarios that demonstrate the need for preventative self-care
- Practice, reflection and discussion activities
- Toolbox of supporting resources to assist the learner in identifying and managing their self-care needs
- Curated list of additional resources and further reading
What you'll learn
- How to identify the signs of burnout
- How to monitor your own wellbeing
- How to develop a self-care plan
- Ways to encourage others in the workplace to practice self-care
- How to promote wellbeing in the workplace and evoke cultural change around seeking help
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Strong professionals have a level of skill with regards to clinical leadership, resilience, and their personal style with dealing with others and workload. This module discusses methods of these skills to develop your own technique to improve as a clinical professional.
Format: Each module consists of online reading materials, statistics and case studies. There are multiple-choice, true/false and short answer questions throughout the module to assist with your learning.
Modules
| Authors: | This resource was developed by Fellows from The Royal Australian and New Zealand College of Radiologists | ||
| Version: | 1 | ||
| Release Date: | February, 2014 | Revised Date: | N/A |