This resource helps identify and overcome common quality and safety challenges in health workplace.
Tags: Category 1 Educational Activities Improving quality and safety Disability-Adjusted Life Years DALYs Morbidity Mortality Health Quality and Safety Commission Health professional’s wellbeing Quality in healthcare Safety in health care Australian Safety and Quality Framework Take Action A mindset of prevention Prevention Safety culture Risk management Safety calendar Safety lead Safety champion Incident reporting Incident investigation Patient safety audit Incident reporting Causes of incident Feedback Minor incident Near misses Improve reporting Checklists Patient safety Patient centred care Common Quality and safety challenges Poor communication Performance factors Framing bias Availability bias Premature closure Conscious bias Unconscious bias Fatigue Stress Burnout Quality and safety challenges Quality and safety strategies Championing quality and safety Advocating for quality and safety Safety champion Evolve Physician wellbeing Anxiety Poor concentration Overwhelm RACP Support Helpline Lifeline Professional support services Delivering patient centred care Patient centred care Picker’s eight principles Patient centred communication Quality and safety organisations
|Release Date||December 2018|
This course is designed for clinicians to help them develop skills for communicating effectively with patients about the risks and benefits of treatment options.
- Describe why it is important for clinicians to effectively communicate benefits, harms, trade-offs and uncertainties with patients.
- Explain the inter-relationship between shared decision making, evidence-based medicine and patient-centred care in the context of communicating benefits and harm.
- List key communication skills needed when talking with patients about evidence.
- Explain how to effectively communicate statistical information to patients.
- Outline the role of decision support tools, potential uses and where to locate them.
|Author:||Dr Raquel Newman, BVSc, MANZCVSc (Emergency and critical care), EMA
Professor Chris Del Mar, MD, FRACGP, FAFPHM
Professor Tammy Hoffmann, BOccThy (Hons), PhD
|Contributors and reviewers:||Professor Kirsten McCaffery, BSc (Hons), PhD
Dr Natalie Smith, MBBS, BSc (Med), FRCA (1993), FANZCA, Dip Medical Education
|Acknowledgements:||Risk Commuincation Project Steering Group
Royal Australian College of General Practitioners
|Release date:||February, 2018||Revised date:||N/A|