• Tags:

    Communication Skills, Frameworks, Adverse events, ISBAR, NURSE, SPIKES

    About

    The Communication Skills online resource is a self-directed resource covering communication skills and frameworks to help you work through everyday conversations you will have as a physician.

    Learning outcomes

    • Outline the steps needed to prepare for a communication task.
    • Discuss the importance of active listening and non verbal communication.
    • Apply the SPIKES and NURSE frameworks for discussing serious news and responding to emotion to your own practice.
    • Discuss key considerations when providing information to a patient or family, including the use of approriate language.
    • Apply the ISBAR framework to your own setting.

    Content

    Video scenarios

    • Part 1 – Handover
    • Part 2 – Discussing serious news
    • Part 3 – The adverse event
    • Part 4 – Referral to palliative care

    Skills toolbox

    • Key communication skills – active listening, non-verbal communication
    • Communication frameworks – ISBAR, NURSE, SPIKES
    • Gathering information – patient cues, approaches to questioning
    • Providing information – managing challenging interactions with patients, use of interpreters

    Authors: Dr Robyn Thomas FRACGP FAChPM
    Dr Karen Detering FRACP
    Dr Sadie Dunn FRACP FAChPM MPallcare
    Dr Katrina Gibson
    Dr Beres Joyner FRACGP FAFPHM MMedHum
    Dr Laverne Lok FRACP MPH
    Dr Megan Phelps FRACP MMedEd
    Dr Ranjana Srivastava FRACP
    Dr Raj Tota FRACP
    Dr Amy Waters FRACP FAChPM MMEd
    Peer reviewers: Dr Josephine Clayton FRACP FAChPM
    Dr Derek Eng FRACGP FAChPM
    Dr Ian Kennedy FRACP
    Dr Joseph Lee FRACP
    Dr David Lester-Smith FRACP
    Dr Sarah Thompson FAChPM
    Version: 1
    Release Date: April, 2016 Revised Date: N/A

    Tags:

    Communication  Skills  Frameworks  Adverse events ISBAR  NURSE  SPIKES

    Self enrolment
  • Tags:

    Communication, Workplace Relationships, Behavioural Traits, Performance Feedback, RHCE

    About

    Developing an understanding of internal communications is important in a range of work and clinical scenarios. This module addresses areas such as self-image, self-esteem, self-talk; and offers advice on external communication skills and why they are important in different situations such as with a patient, or a colleague.

    Format: Each module consists of online reading materials, statistics and case studies. There are multiple-choice, true/false and short answer questions throughout the module to assist with your learning.


    Modules

    1. Internal Communications (30 mins)
    2. External Communications - Part 1 (25 mins), Part 2 (25 mins)
    3. Performance Feedback for Positive Change - Part 1 (30 mins), Part 2 (30 mins)

    Authors: This was resource was developed by Fellows from The Royal Australian and New Zealand College of Radiologists
    Version: 1
    Release Date: February, 2014 Revised Date: N/A

    Tags:

    Communication Workplace Relationships Behavioural Traits Performance Feedback

    Self enrolment
  • Tags:

    Change Management, Workplace Relationships, Conflict, WHS, Leadership Management, RHCE

    About

    Management is a role made up of an essential set of skills, including communication, self-reflection and conflict management. This course provides information about the whole role, and skills for best managing others. It is a detailed set of modules that allow you to investigate your own methods, and provides strategies for self-improvement. Change management is an essential skill to acquire, and the principles of this are addressed. Methods on how to run a successful meeting are outlined, along with how to recruit the right person for your team. A relevant explanation of the Work Health & Safety Act 2011 with case studies to enhance understanding.

    Format: Each module consists of online reading materials, statistics and case studies. There are multiple-choice, true/false and short answer questions throughout the module to assist with your learning.


    Modules

    1. The Role of Manager - Part 1 (25 mins), Part 2 (25 mins), Part 3 (30 mins)
    2. Managing Others (30 mins)
    3. Understanding Self as Manager (30 mins)
    4. Change Management Principles - Part 1 (30 mins), Part 2 (30 mins)
    5. Transitioning through Change - Part 1 (30 mins), Part 2 (30 mins)
    6. Conducting an Effective Meeting - Part 1 (45 mins), Part 2 (30 mins)
    7. Conflict Management - Part 1 (30 mins), Part 2 (30 mins)
    8. The Recruitment & Selection Process (45 mins)
    9. Behavioural Interviewing Techniques (30 mins)
    10. Work Health & Safety Act 2011 (30 mins)


    Authors: This was resource was developed by Fellows from The Royal Australian and New Zealand College of Radiologists
    Version: 1
    Release Date: February, 2014 Revised Date: N/A

    Tags:

    Change Management Workplace Relationships Conflict WHS Leadership and Management

    Self enrolment
  • Tags:

    Clinical Leadership, Change Management, Strategic Planning, Leadership Management, RHCE

    About

    Strong professionals have a level of skill with regards to clinical leadership, resilience, and their personal style with dealing with others and workload. This module discusses methods of these skills to develop your own technique to improve as a clinical professional. 

    Format: Each module consists of online reading materials, statistics and case studies. There are multiple-choice, true/false and short answer questions throughout the module to assist with your learning.


    Modules

    1. Characteristics of Clinical Leadership (45 mins)
    2. Leadership Styles and Resilience (30 mins)
    3. Leadership Skills (30 mins)

    Authors: This was resource was developed by Fellows from The Royal Australian and New Zealand College of Radiologists
    Version: 1
    Release Date: February, 2014 Revised Date: N/A

    Tags:

    Clinical Leadership Change Management Strategic Planning Leadership and Management

    Self enrolment
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